1. What is Online Digi?
Online Digi is a digital marketplace offering high-quality digital products such as templates, e-books, tools, and creative resources. All items are delivered instantly after purchase.
2. Are the products digital or physical?
All products on Online Digi are 100% digital. No physical items are shipped.
3. How do I receive my digital product after purchase?
After a successful payment, you will receive:
- An email with a download link or access details
- Access through your account dashboard (if applicable)
4. I didn’t receive my download link. What should I do?
Please check your spam/junk folder first.
If it’s still missing, contact us at contact@onlinedigi.in and we will resend it.
5. What payment methods do you accept?
We accept secure online payments through trusted third-party payment gateways.
(If you want, I can customize this to match your actual payment provider.)
6. Do you offer refunds?
Since all products are digital and instantly accessible, all sales are final.
Refunds are only issued if:
- The file is corrupted or inaccessible
- A duplicate payment occurs
- The wrong product is delivered
7. Can I share or resell the digital products?
No. Your purchase includes a personal or licensed use only.
Reselling, sharing, or distributing products is strictly prohibited.
8. Can I use the products for commercial projects?
Yes — if the product clearly states it includes commercial usage rights.
Otherwise, it is for personal use only.
(We can add detailed licensing info if needed.)
9. What should I do if my file isn’t opening?
Please contact us at contact@onlinedigi.in.
We will help you access the correct working version of the file.
10. Are my payment details secure?
Yes. All payments are handled through secure third-party payment processors.
Online Digi does not store your card or banking details.
11. Do I need an account to purchase?
No, you can checkout as a guest.
But creating an account helps you:
- Access past downloads
- Track purchases
- Get faster support
12. Can I re-download my purchased products later?
Yes, if you have an account, your purchases remain accessible.
If not, contact us and we can resend your files.
13. Are updates to products free?
If a product is updated, most updates are free for previous customers unless stated otherwise.
14. How can I contact support?
You can reach us anytime at:
📧 contact@onlinedigi.in